BOM1 - Mumbai Network Outage Tuesday 17th September 2024 07:00:00


There is a fire in an upstream facility of our transit provider, JIO. This is causing our connectivity to be fully offline as it seems like they have made a configuration error reducing resilience. It means our servers in Equinix Mumbai are offline. We are currently working on bringing additional capacity online to mitigate.

Update: We have seen network recovery at around 09:00 UTC. Services in the BOM1 region have internet connectivity, we are monitoring the links closely for stability but do not anticipate further interruption at this time.

Network performance and stability has been optimal for the last hour during our heightened monitoring. We are issuing an all clear for the network incident in BOM1.

If you are still experiencing issues with services, please get in touch with customer support for assistance.