The system is experiencing issues

Stickied Incidents

30th November 2024

s784.bom1.mysecurecloudhost.com

We are investigating an issue with the server s784.bom1.mysecurecloudhost.com.

  • The server is back online.

    • 26th November 2024

    Service Disruption Notice: Routing Issues on Specific IP Ranges

    The following IP ranges are currently experiencing routing issues and may be unreachable:

    • 38.135.32.0/24
    • 38.135.33.0/24
    • 38.135.39.0/24

    The issue originates with an upstream carrier. They are aware of the problem and are actively working to resolve it.

    We will provide updates as soon as more information becomes available.

    Thank you for your patience and understanding.

  • The routing issue is now resolved.

    • Hardware Issue

    We are currently investigating an hardware issue with one of our London nodes. This is affecting the following services:

    • s959.lon1.mysecurecloudhost.com
    • d749.lon1.mysecurecloudhost.com
    • s691.lon1.mysecurecloudhost.com
    • d1130.lon1.mysecurecloudhost.com
    • d744.lon1.mysecurecloudhost.com
    • d740.lon1.mysecurecloudhost.com
    • d201.lon1.prowebpanel.com

    Our team is looking into this as a priority issue and updates will follow shortly.

    We apologise for any inconvenience caused.

  • The hardware issue is now resolved.

    • Past Incidents

    30th November 2024

    s784.bom1.mysecurecloudhost.com

    We are investigating an issue with the server s784.bom1.mysecurecloudhost.com.

  • The server is back online.

    • 26th November 2024

    Service Disruption Notice: Routing Issues on Specific IP Ranges

    The following IP ranges are currently experiencing routing issues and may be unreachable:

    • 38.135.32.0/24
    • 38.135.33.0/24
    • 38.135.39.0/24

    The issue originates with an upstream carrier. They are aware of the problem and are actively working to resolve it.

    We will provide updates as soon as more information becomes available.

    Thank you for your patience and understanding.

  • The routing issue is now resolved.

    • Hardware Issue

    We are currently investigating an hardware issue with one of our London nodes. This is affecting the following services:

    • s959.lon1.mysecurecloudhost.com
    • d749.lon1.mysecurecloudhost.com
    • s691.lon1.mysecurecloudhost.com
    • d1130.lon1.mysecurecloudhost.com
    • d744.lon1.mysecurecloudhost.com
    • d740.lon1.mysecurecloudhost.com
    • d201.lon1.prowebpanel.com

    Our team is looking into this as a priority issue and updates will follow shortly.

    We apologise for any inconvenience caused.

  • The hardware issue is now resolved.

    • 20th November 2024

    s787.bom1.mysecurecloudhost.com database server corruption

    The database server experienced corruption, the service is currently offline for recovery.

  • The database server has been recovered from the corruption.

    • 19th November 2024

    DDoS on s1024.use1.mysecurecloudhost.com

    Update: This is now resolved. We have mitigated the DDoS attack and all websites are operational.

    There's an ongoing attack on the server.

    We are currently investigating and will update this status, as soon as there's any further development

    18th November 2024

    s1319.sgp1.mysecurecloudhost.com: under DDoS attack

    The server is being under DDoS attack and the traffic is being filtered.

    Websites should not be affected, however cPanel/WHM won't be accessible on clients' end.

    Should you need any changes being made for the above, do contact us, using the known channels.

  • The attack has stopped and we have stopped actively scrubbing the link. cPanel/WHM is accessible again.