The system is experiencing issues

Past Incidents

20th November 2024

s787.bom1.mysecurecloudhost.com database server corruption

The database server experienced corruption, the service is currently offline for recovery.

  • The database server has been recovered from the corruption.

  • 19th November 2024

    DDoS on s1024.use1.mysecurecloudhost.com

    Update: This is now resolved. We have mitigated the DDoS attack and all websites are operational.

    There's an ongoing attack on the server.

    We are currently investigating and will update this status, as soon as there's any further development

    18th November 2024

    s1319.sgp1.mysecurecloudhost.com: under DDoS attack

    The server is being under DDoS attack and the traffic is being filtered.

    Websites should not be affected, however cPanel/WHM won't be accessible on clients' end.

    Should you need any changes being made for the above, do contact us, using the known channels.

  • The attack has stopped and we have stopped actively scrubbing the link. cPanel/WHM is accessible again.

  • 15th November 2024

    s1041.use1.mysecurecloudhost.com - SQL server

    The MariaDB SQL server is currently down, it's being repaired.

  • SQL server is back online.

  • 13th November 2024

    c16.tmdcloud.asia

    We are investigating an ongoing issue with c16.tmdcloud.asia.

    The issue with the server has been resolved, and all websites are operational.

    8th November 2024

    DNS Servers - ns1.server-cpanel.com & ns2.server-cpanel.com

    Update: This is resolved.

    Affected Services: All servers utilizing the server-cpanel.com DNS cluster.

    We are aware of an issue affecting these servers and are actively investigating the cause.

    Our team is working diligently to resolve the matter as soon as possible. Further updates will be provided as more information becomes available.

    Thank you for your patience and understanding.

    7th November 2024

    Issues with a node in BOM1

    The following servers are affected:

    s787.bom1 s784.bom1 d3256.bom1 d1185.bom1

    We are currently investigating the matter and will update this status, as soon as we have any further information.

  • We're live migrating affected servers from the faulty node.

    All of the affected servers are now back up and running.

    We've made a configuration change on the node to improve stability.