The system is experiencing issues
Maintenance
Mail Platform Maintenance (Canada)

Please note: We're currently investigating issues affecting Doteasy Mail accessibility through our billing system, which may be impacting some users. Our team is actively working on a resolution, and we'll continue to provide updates.

On Sunday October 27th we performed maintenance on the following mail servers in Canada:

  • dpmail101.doteasy.com (includes dpmail01.doteasy.com to dpmail10.doteasy.com)
  • dpmail102.doteasy.com (includes dpmail11.doteasy.com to dpmail20.doteasy.com)
  • dpmail103.doteasy.com (includes dpmail21pro.doteasy.com, dpmail22.doteasy.com to dpmail30.doteasy.com, dpmail31pro.doteasy.com, dpmail32.doteasy.com to dpmail34.doteasy.com and dpsmartmail35.doteasy.com)

Maintenance is now completed on the above hosts.

Our maintenance operation for the hosts below has been rescheduled to Sunday, November 3rd, between 7:00 AM - 11:00 AM UTC to minimize any customer impact.

  • dpmail104.doteasy.com (includes dpsmartmail36.doteasy.com to dpsmartmail40.doteasy.com, dpmail41pro.doteasy.com and dpsmartmail42.doteasy.com to dpsmartmail45.doteasy.com)
  • dhmail06.dollarhost.com (includes dhmail01.dollarhost.com to dhmail05.dollarhost.com)

Stickied Incidents

28th October 2024

s1310.sgp1.mysecurecloudhost.com - DDoS Attack

The server is currently experiencing a DDoS attack. Our scrubbing system has been activated to manage traffic, and our team is monitoring the situation. Websites should remain accessible, although cPanel/WHM may experience intermittent availability.​

  • We engaged our upstream provider to mitigate the source of the attack further and have deployed new filters at the edge of the network. This has stopped the attack and the mitigation has ended.

    cPanel/WHM accessibility is restored and website traffic remained unaffected.

    • 17th October 2024

    Mexico Network Issue

    We're investigating intermittent connectivity issues at our Mexico location.

  • The links have been stable for 24 hours, so we are closing this status.

  • We have determined the issue was caused by an upstream network provider. We have been monitoring the network since the incident and have not seen any issues repeat. We have engaged our upstream provider and do not expect further interruption to services while we wait for RFO.

    • 16th October 2024

    p3022.use1.stableserver.net

    The previous Windows Update failed, which affected the web server. We're currently pushing Windows Updates again to bring SQL and Web server to stable state.

  • System updates completed.

    • Past Incidents

    28th October 2024

    s1310.sgp1.mysecurecloudhost.com - DDoS Attack

    The server is currently experiencing a DDoS attack. Our scrubbing system has been activated to manage traffic, and our team is monitoring the situation. Websites should remain accessible, although cPanel/WHM may experience intermittent availability.​

  • We engaged our upstream provider to mitigate the source of the attack further and have deployed new filters at the edge of the network. This has stopped the attack and the mitigation has ended.

    cPanel/WHM accessibility is restored and website traffic remained unaffected.

    • 22nd October 2024

    ns62venom.stableserver.net

    We are investigating an issue on ns62venom.stableserver.net

  • The server is back to normal. If you have any issues, please reach out to the support team.

    • 17th October 2024

    Mexico Network Issue

    We're investigating intermittent connectivity issues at our Mexico location.

  • The links have been stable for 24 hours, so we are closing this status.

  • We have determined the issue was caused by an upstream network provider. We have been monitoring the network since the incident and have not seen any issues repeat. We have engaged our upstream provider and do not expect further interruption to services while we wait for RFO.

    • 16th October 2024

    p3022.use1.stableserver.net

    The previous Windows Update failed, which affected the web server. We're currently pushing Windows Updates again to bring SQL and Web server to stable state.

  • System updates completed.