The system is experiencing issues
Maintenance
Server Migrations - Singapore

All Singapore servers are now migrated to our own network.

The new server hostnames end in ".sgp1.mysecurecloudhost.com".

  • s1294.sgp1 - This system is already running within our new datacentre.
  • s310.hnd7 - s1303 - 192.250.235.25 - We have reached out directly to customers.
  • s1092.sgp7 - s1301 - 192.250.235.23
  • s1139.sgp7 - s1302 - 192.250.235.24
  • s1242.sgp7 - s1303 - 192.250.235.25
  • s417.sgp7 - s1295 - 192.250.235.17
  • s421.sgp7 - s1296 - 192.250.235.18
  • s435.sgp7 - s1297 - 192.250.235.19
  • s514.sgp7 - s1298 - 192.250.235.20
  • s523.sgp7 - s1299 - 192.250.235.21
  • s576.sgp7 - s1300 - 192.250.235.22
  • s482.sgp9 - s1304 - 192.250.235.26
  • s517.sgp8 - s1305 - 192.250.235.27
  • s527.sgp8 - s1306 - 192.250.235.28
  • s535.sgp8 - s1307 - 192.250.235.29
  • s580.sgp8 - s1308 - 192.250.235.30
  • s587.sgp8 - s1310 - 192.250.235.32
  • s588.sgp8 - s1311 - 192.250.235.33
  • s594.sgp8 - s1312 - 192.250.235.34
  • s643.sgp8 - s1315 - 192.250.235.37
  • s616.sgp8 - s1314 - 192.250.235.36
  • s717.sgp8 - s1316 - 192.250.235.38
Server Migrations - Amsterdam & Frankfurt

We are in the process of migrating our Frankfurt and Amsterdam servers to our own network. These will take place throughout April/May, from 4pm UTC each day except weekends where migrations will operate 24/7. Large accounts which are split to different new servers will be moved in advance.

For advanced users not using our DNS - there will be a new IP address. As with other migrations the old IP will continue to proxy HTTP requests for 1 week. The old server hostname will be repointed.

Larger hosting accounts will be migrated to separate servers to balance our systems. In these cases we will send a support ticket to you directly with further details.

Please also ensure any large accounts adhere to our fair usage guidelines.

In Progress:

Completed:

  • s1243.fra7 - s2898.fra1.stableserver.net - 192.250.229.27
  • s1369.fra7 - s2899.fra1.stableserver.net - 192.250.229.28
  • s1095.fra7 - s2892.fra1.stableserver.net - 192.250.229.24
  • s843.fra7 - s2872.fra1.stableserver.net - 192.250.229.19
  • s1141.fra7 - s2897.fra1.stableserver.net - 192.250.229.26
  • s1011.fra7 - s2873.fra1.stableserver.net - 192.250.229.20
  • s542.fra6 - s2901.fra1.stableserver.net - 192.250.229.30
  • s510.ams8 - s2909.fra1.stableserver.net - 192.250.229.37
  • s684.fra8 - s2907.fra1.stableserver.net - 192.250.229.36
  • s530.ams8 - s2910.fra1.stableserver.net - 192.250.229.38

The upcoming migration dates and new IPs are below.

Please note - due to hardware delivery delays we have needed to reschedule these migrations until later in May. They will not take place before May 21st. We will send a further update nearer the time. Apologies for the delay.

  • s497.fra6 - s2900.fra1.stableserver.net - 192.250.229.29
  • s586.fra6 - s2902.fra1.stableserver.net - 192.250.229.31
  • s593.fra6 - s2903.fra1.stableserver.net - 192.250.229.32
  • s605.fra8 - s2904.fra1.stableserver.net - 192.250.229.33
  • s614.fra6 - IP TBC
  • s618.fra8 - s2906.fra1.stableserver.net - 192.250.229.35
  • s934.ams9 - IP TBC

Stickied Incidents

22nd May 2024

Outbound mail issues in BOM1

We are currently investigating reports of issues affecting outbound mail delivery to certain servers at our Mumbai (BOM1) site. Further updates will be provided as we make progress. Thank you for your patience.

Past Incidents

22nd May 2024

Outbound mail issues in BOM1

We are currently investigating reports of issues affecting outbound mail delivery to certain servers at our Mumbai (BOM1) site. Further updates will be provided as we make progress. Thank you for your patience.

15th May 2024

Server issues in Mumbai

An issue with the connectivity towards some servers has been detected on the Mumbai site. We are investigating the matter.

  • The issue has been identified. And the servers are now up and running.

  • 14th May 2024

    s2899.fra1.stableserver.net

    Update, May 20th: We have split sites across different IPs to mitigate this traffic flood. If you do not use our nameservers, please access your cPanel account to view the new IP address to configure with your DNS provider.


    s2899.fra1.stableserver.net is under DDOS attack, causing services to be interrupted. We are working to resolve the issue

    s629.gru5.mysecurecloudhost.com, s653.gru5.mysecurecloudhost.com, s628.gru5.mysecurecloudhost.com, s627.gru5.mysecurecloudhost.com, s685.gru5.mysecurecloudhost.com

    Update - Maintenance is completed.


    We are currently experiencing issue with the following servers. Our cloud partner is doing network maintenance at the moment.

    Scheduled - Start: 14/05/24, 06:00 UTC End: 14/05/24, 10:00 UTC

    During this time period, their Engineering team will be performing maintenance that may cause short-term service unavailability for up to 30 min 2 times each.

    We apologize for any inconvenience it may cause.

    Thank you for your patience and understanding.