Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address to restore functionality as quickly as possible. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. While we are seeing services return to normal, we will continue to monitor the situation to ensure everything remains stable. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.

We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server s12636.sgp1.stableserver.net. Hosting and website services might be briefly unavailable. Our infrastructure team are currently investigating and working on a fix as a priority.

We are aware that some customers are experiencing issues sending emails to Outlook and Hotmail addresses due to recent changes in Microsoft's email authentication requirements. Our Infrastructure Team is actively working on the affected configurations to address the issue as a priority. If you do not use our nameservers, please add the following record to your domain’ DNS: TXT record: “_dmarc” Value: “v=DMARC1; p=none;” We'll continue to provide updates on this page as more information becomes available. If you need immediate assistance, please reach out to our Support Team.