Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address to restore functionality as quickly as possible. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. While we are seeing services return to normal, we will continue to monitor the situation to ensure everything remains stable. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.

We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server s1179.can1.mysecurecloudhost.com. Hosting and website services might be briefly unavailable. Our infrastructure team are currently investigating and working on a fix as a priority.

As part of our commitment to continually improve our systems and services, we will be performing routine maintenance on our windows servers. There will be a brief period of maintenance in order to apply security updates for these platforms. You may experience temporary interruptions during these times, after the maintenance period has ended, your service will resume as normal. If you have further questions on the maintanance, please don't hesitate to contact us.

Actualmente, nuestra capacidad de atención al cliente se ve limitada debido a un terremoto que ha afectado a una de nuestras oficinas. Nuestro equipo está trabajando sin descanso para restablecer el pleno funcionamiento lo antes posible. Pedimos disculpas por las molestias que esto pueda ocasionar y agradecemos su paciencia durante este tiempo. Para asuntos urgentes, por favor, sigan poniéndose en contacto con nosotros a través de nuestros canales de atención al cliente, y haremos todo lo posible por ayudarles.