Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address to restore functionality as quickly as possible. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. While we are seeing services return to normal, we will continue to monitor the situation to ensure everything remains stable. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.

We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server s16425.bom1.stableserver.net Hosting and website services might be briefly unavailable. Our infrastructure team are currently investigating and working on a fix as a priority.

We are aware of reports from a limited number of customers in the Latin America (LATAM) region experiencing intermittent connectivity when accessing our services. Most LATAM networks are connecting to our services without issue. Customers affected by intermittent connectivity, slow loading times, or connection failures are advised to contact their Internet Service Provider (ISP), as they are best positioned to investigate and escalate routing issues affecting their network path. We will continue to monitor the situation; however, resolution of the affected routes will depend on the networks involved.

We are currently investigating intermittent network connectivity affecting customers located in the Latin America (LATAM) region. Impacted users may experience: -Slow loading times when accessing hosted websites -Delays or intermittent errors when logging into cPanel / server management portals -Temporary inability to connect to services Our Infrastructure and Network Engineering teams are actively tracing routing paths and investigating the root cause to ensure full performance. Note: Systems are fully operational outside of LATAM. Further updates will be provided as soon as additional details or a timeline for resolution become available.