The system is experiencing issues

Past Incidents

2nd October 2024

RFO - Shared Servers Outage

Across our systems we operate real-time kernel patching for urgent vulnerabilities with the KernelCare system. These patches are rolled out in stages across our systems. An update released on October 1st caused a number of our servers to crash and require a reboot. Apologies for the disruption. As soon as the cause was isolated the bad patch was removed. The affected servers were:

s1012.use1.mysecurecloudhost.com s1013.use1.mysecurecloudhost.com s1014.use1.mysecurecloudhost.com s1022.use1.mysecurecloudhost.com s1024.use1.mysecurecloudhost.com s1025.use1.mysecurecloudhost.com s1040.use1.mysecurecloudhost.com s1043.use1.mysecurecloudhost.com s1049.use1.mysecurecloudhost.com s1055.use1.mysecurecloudhost.com s1057.use1.mysecurecloudhost.com s1058.use1.mysecurecloudhost.com s1062.use1.mysecurecloudhost.com s1066.use1.mysecurecloudhost.com s1072.use1.mysecurecloudhost.com s1073.use1.mysecurecloudhost.com s1080.usc1.mysecurecloudhost.com s1081.usc1.mysecurecloudhost.com s1082.usc1.mysecurecloudhost.com s1083.usc1.mysecurecloudhost.com s1086.usc1.mysecurecloudhost.com s1087.usc1.mysecurecloudhost.com s1088.usc1.mysecurecloudhost.com s1089.usc1.mysecurecloudhost.com s1094.usc1.mysecurecloudhost.com s1096.usc1.mysecurecloudhost.com s1099.usc1.mysecurecloudhost.com s1100.usc1.mysecurecloudhost.com s1104.usc1.mysecurecloudhost.com s1105.usc1.mysecurecloudhost.com s1110.use1.mysecurecloudhost.com s1111.use1.mysecurecloudhost.com s1112.use1.mysecurecloudhost.com s1113.use1.mysecurecloudhost.com s1114.use1.mysecurecloudhost.com s1115.use1.mysecurecloudhost.com s1116.usc1.mysecurecloudhost.com s1235.usc1.mysecurecloudhost.com s1246.usc1.mysecurecloudhost.com s1295.sgp1.mysecurecloudhost.com s1296.sgp1.mysecurecloudhost.com s1301.sgp1.mysecurecloudhost.com s1302.sgp1.mysecurecloudhost.com s1305.sgp1.mysecurecloudhost.com s1306.sgp1.mysecurecloudhost.com s1309.sgp1.mysecurecloudhost.com s1310.sgp1.mysecurecloudhost.com s1314.sgp1.mysecurecloudhost.com s1316.sgp1.mysecurecloudhost.com s1320.sgp1.mysecurecloudhost.com s1321.sgp1.mysecurecloudhost.com s1323.sgp1.mysecurecloudhost.com s1324.sgp1.mysecurecloudhost.com s1327.sgp1.mysecurecloudhost.com s1351.use1.mysecurecloudhost.com s1354.use1.mysecurecloudhost.com s1362.use1.mysecurecloudhost.com s2960.sgp1.stableserver.net s2962.sgp1.stableserver.net s2967.sgp1.stableserver.net s2968.sgp1.stableserver.net s2969.sgp1.stableserver.net s3281.sgp1.stableserver.net

s784.bom1.mysecurecloudhost.com - DDoS Attack

The server is experiencing a DDoS attack. Our scrubber is already in place on the route, and our team is currently checking.

  • The attack has stopped, the DDoS scrubbers were mitigating majority of the attack, however some flood traffic was still making it through affecting connectivity for periods of time.

    We are analysing the attack pattern to better mitigate this type of DDoS attack in the future.

    • 30th September 2024

    s784.bom1.mysecurecloudhost.com - DDoS Attack

    The server is experiencing a DDoS attack. Our scrubber is already in place on the route, and our team is currently checking.

  • We have fine tuned the filters on the DDoS scrubber to stop the DDoS traffic that was still getting through.

    Services have returned to normal.

    • 24th September 2024

    Upcoming Windows Hardware Upgrade

    We have prepared a scheduled hardware upgrades on our Windows systems related to the following hosts:

    win07.tmd.cloud

    During this time, you may experience downtime or reduced performance.

    This maintenance is necessary to ensure our systems remain secure, up-to-date, functional and fast.

    23rd September 2024

    DDoS Attack - s1310.sgp1.mysecurecloudhost.com

    The server is experiencing a DDoS attack. Our scrubber is already in place on the route, and our team is currently checking.

    Update: Services have returned to normal.

    21st September 2024

    Mexico Connectivity Issues

    We are experiencing some connectivity issues with nodes located in Mexico. The issue is being investigated.

  • The connectivity issue has been resolved. We continue to monitor and ensure proper operations.

    • 20th September 2024

    Hostforweb outage.

    We're currently working to fix an outage on services hosted by vps.hostforweb.net.

  • The issue has now resolved.