System operational
Maintenance
London Server Migrations

All migrations are now complete. The details are below - please ensure you update any external DNS records before October 30th.

  • S507: The new IP is 77.95.113.180.

  • S509: The new IP is 77.95.113.182. Accounts over 20Gb are migrated to server 77.95.113.179.

  • S531: The new IP is 77.95.113.183. Accounts over 20Gb are migrated to server 77.95.113.176.

  • S519: The new IP is 192.250.239.83.

  • S528: The new IP is 192.250.239.84. Accounts over 20Gb are migrated to server 192.250.239.93.

  • S532: The new IP is 192.250.239.56. Accounts over 20Gb are migrated to 192.250.239.94.

  • S541: The new IP is 192.250.239.85. Accounts over 20Gb are migrated to 192.250.239.102.

  • S544: The new IP is 192.250.239.86. Accounts over 20Gb are migrated to 192.250.239.103.

  • S546: The new IP is 192.250.239.87. Accounts over 20Gb are migrated to 192.250.239.104.

  • S592: The new IP is 192.250.239.88. Accounts over 20Gb are migrated to 192.250.239.105.

  • S536: The new IP is 192.250.239.57. Accounts over 20Gb are migrated to 192.250.239.106.

  • S537: The new IP is 192.250.239.58. Accounts over 20Gb are migrated to 192.250.239.107.

  • S610: The new IP is 192.250.239.59. Larger accounts are migrated to 192.250.239.108.

  • S611: The new IP is 192.250.239.60. Larger accounts are migrated to 192.250.239.109.

  • S585: The new IP is 192.250.239.61. Larger accounts are migrated to 192.250.239.110.

  • S498: The new IP is 192.250.239.111. Larger accounts are migrated to 192.250.239.112.

Server Migrations - USA West Coast to Dallas

Our new hardware has now arrived and we will be completing these migrations in early December. Large accounts will be split to separate servers to balance our systems. If you are a reseller with some larger accounts, we can either separate only your larger accounts, or your whole reseller account.

  • r208.sfo7 - Mon December 4th - New IP 192.250.227.11.
  • s413.atl7 - Tues December 5th - New IP 192.250.227.22.
  • r274.dfw7 - Weds December 6th - New IP 192.250.227.12.
  • s552.usw8 - Fri December 8th - New IP 192.250.227.13.
  • s571.usw8 - Sat December 9th - New IP 192.250.227.14.
  • s768.usw7 - Sun December 10th - New IP 192.250.227.21.
S843 upgrade

Update @ 21:00 Thursday: After monitoring throughout today this is now fully resolved after the system was migrated to new EPYC 3 hardware.

Update @ 22:00 - A hardware upgrade will be taking place early on Thursday morning. We will be provisioning our own hardware in Frankfurt within the next few weeks at which point this server will be fully replaced.

Update @ 14:50 Tuesday 28th: Unfortunately Linode's upgrade placed the system on older hardware which subsequently crashed when attempting a second migration. We will therefore be replacing the system overnight onto new AMD EPYC 3 hardware. This will require approximately 60 minutes downtime.

In order to correct a performance problem we will be migrating this system to new hardware at 00:15 Tuesday Nov 28th. This will require approximately 30 minutes' downtime whilst our cloud provider migrates the system.

Server Migrations - USA East Coast

We are in the process of migrating our USA servers to our own network.

For advanced users not using our DNS - there will be a new IP address which we will advise closer to the time for the pending migrations. As with other migrations the old IP will continue to proxy HTTP requests, and the old server hostname will be repointed, so we highly recommend using CNAME values where possible.

Large accounts (those over 20Gb) will be migrated to separate servers to balance our systems. If you are a reseller with large accounts and would prefer all your accounts moved together to one new system please let us know.

Thank you for your understanding as we improve our systems.

The current statuses are:

Completed:

  • s581: Thursday Nov 30th. New IP: 65.181.111.146.
  • s624: Tues Nov 28th - Weds Nov 29th - Completed. New IP: 65.181.111.157. Larger accounts are moved to 65.181.111.169.
  • s570: Completed Mon Nov 27th. New IP: 65.181.111.144. Large accounts are moved to 65.181.111.31.
  • s516: Completed Sun Nov 26th. New IP: 65.181.111.143. Large accounts are moved to different servers (we have contacted affected accounts directly).
  • s623: Completed Sat Nov 25th. New IP: 65.181.111.156. Large accounts are moved to 65.181.111.168.
  • s615: Completed early on Fri 24th due to a cloud provider issue which caused multiple crashes. New IP: 65.181.111.145. Large accounts are migrated to 65.181.111.170.
  • s622: Thurs Nov 23rd. New IP: 65.181.111.155. Large accounts are moved to 65.181.111.166.
  • s621: Completed Weds Nov 22nd. New IP: 65.181.111.151. Large accounts are moved to IP 65.181.111.159.
  • s553: Completed Tues Nov 21st. New IP: 65.181.111.149. Large accounts (over 20Gb) are moved to 65.181.111.158.
  • s526: Completed Mon Nov 20th. New IP: 65.181.111.142
  • S543 - Old IP: 51.81.221.223. New IP: 45.79.76.106
  • S567 - Old IP: 15.204.161.194. New IP: 192.243.110.16
  • S575 - Old IP: 15.204.163.199. New IP: 192.243.110.5
  • Server201 - New IP: 65.181.111.8
  • Server210 - New IP: 65.181.111.9
  • Web301 - New IP: 65.181.111.10.
  • Web302 - New IP: 65.181.111.11
  • rs216.nsresponse.com - new IP 65.181.111.19
  • ss-starter2.webhostingbuzz.com - new IP 65.181.111.19
  • ss-business2.webhostingbuzz.com - new IP 65.181.111.19
Server Migrations - Singapore

We are in the process of migrating our Singapore servers to our own network. These will take place from the second week of December and we will send an email with further details nearer the time. If you would like migrating sooner please let us know.

For advanced users not using our DNS - there will be a new IP address which we will advise closer to the time for the pending migrations. As with other migrations the old IP will continue to proxy HTTP requests, and the old server hostname will be repointed, so we highly recommend using CNAME values where possible.

Large accounts (those over 20Gb) will be migrated to separate servers to balance our systems. If you are a reseller with large accounts and would prefer all your accounts moved together to one new system please let us know. Please also ensure any large accounts adhere to our fair usage guidelines.

Thank you for your understanding as we improve our systems.

Stickied Incidents

30th November 2023

s616.sgp8.mysecurecloudhost.com

We are currently experiencing an issues with the following server - s616.sgp8.mysecurecloudhost.com. We are working with our Cloud Provider to get it resolved as soon as possible.

  • We're happy to let you know that the issue is fixed and all services are operational. Appreciate your patience and thank you for your business with us!

    • Past Incidents

    30th November 2023

    s616.sgp8.mysecurecloudhost.com

    We are currently experiencing an issues with the following server - s616.sgp8.mysecurecloudhost.com. We are working with our Cloud Provider to get it resolved as soon as possible.

  • We're happy to let you know that the issue is fixed and all services are operational. Appreciate your patience and thank you for your business with us!

    • 22nd November 2023

    s421.sgp7.mysecurecloudhost.com

    We are currently experiencing an issues with the following server - s421.sgp7.mysecurecloudhost.com. We are working with our Cloud Provider to get it resolved as soon as possible.

    Update - This was resolved within 15 minutes.