The system is experiencing issues
Maintenance
Luxembourg Server Upgrades

We are performing server upgrades on our Luxembourg cluster between Aug. 12th and Aug. 31st (we are replacing the existing servers with new servers with local NVMe storage).

Expected overall downtime per customer VM is less than 5 minutes during the interval 1AM - 6AM local time (which will be caused by 2 reboots).

All other operations involved will be performed live - VMs will be online while storage is being migrated over to the new servers.

If you experience any issues outside of this interval please reach out to our support team.

Latin America Server Upgrades

We have upgraded all our servers in Mexico and Brazil to high-end NVMe hardware in our new Mexico City datacentre. If you do not use our nameservers, please update your DNS records to the new server IP listed below:

  • Wednesday Aug 28th: s627.gru5.mysecurecloudhost.com. Old IP: 92.38.150.137. New IP: 195.250.27.22 (s3410.mex1.stableserver.net)
  • Wednesday Aug 28th: s632.gru2.mysecurecloudhost.com: Old IP: 34.151.221.205. New IP: 195.250.27.22 (s3410.mex1.stableserver.net)
  • Wednesday Aug 28th: s629.gru5.mysecurecloudhost.com: Old IP: 92.38.150.138. New IP: 195.250.27.30 ( s3418.mex1.stableserver.net)
  • Thursday Aug 29th: s653.gru5.mysecurecloudhost.com: Old IP: 92.38.150.144. New IP: 195.250.27.33 (s3419.mex1.stableserver.net)
  • Thursday Aug 29th: s628.gru5.mysecurecloudhost.com: Old IP: 92.38.150.132. New IP: 195.250.27.29 (s3417.mex1.stableserver.net)
  • Friday Aug 30th: s685.gru5.mysecurecloudhost.com: Old IP: 92.38.150.180. New IP: 195.250.27.34 (s3420.mex1.stableserver.net)
  • Friday Aug 30th: s1192.gru7.mysecurecloudhost.com: Old IP: 172.233.0.179. New hostname: s3421.mex1.stableserver.net. New IP: 195.250.27.35
  • Saturday Aug 31st: s595.gru9.mysecurecloudhost.com: Old IP: 216.238.107.175. New hostname: s3414.mex1.stableserver.net. New IP: 195.250.27.26
  • Saturday Aug 31st: s808.gru9.mysecurecloudhost.com: Old IP: 216.238.114.250. New hostname: s3414.mex1.stableserver.net. New IP: 195.250.27.26
  • Sunday Sep 1st: s901.gru9.mysecurecloudhost.com: Old IP: 216.238.117.16. New hostname: s3415.mex1.stableserver.net. New IP: 195.250.27.27
  • Sunday Sep 1st: s963.gru9.mysecurecloudhost.com: Old IP: 216.238.107.20. New hostname: s3416.mex1.stableserver.net. New IP: 195.250.27.28
  • Monday Sep 2nd: s441.mex9.mysecurecloudhost.com: Old IP: 216.238.66.129. New hostname: s3411.mex1.stableserver.net. New IP: 195.250.27.23
  • Monday Sep 2nd: s494.mex9.mysecurecloudhost.com: Old IP: 216.238.81.214. New hostname: s3411.mex1.stableserver.net. New IP: 195.250.27.23
  • Tuesday Sep 3rd: s533.mex9.mysecurecloudhost.com: Old IP: 216.238.79.169. New hostname: s3412.mex1.stableserver.net. New IP: 195.250.27.24
  • Tuesday Sep 3rd: s812.mex9.mysecurecloudhost.com: Old IP: 216.238.68.82. New hostname: s3412.mex1.stableserver.net. New IP: 195.250.27.24
  • Wednesday Sep 4th: s1189.mex9.mysecurecloudhost.com: Old IP: 216.238.75.179. New hostname: s3413.mex1.stableserver.net. New IP: 195.250.27.25
  • Wednesday Sep 4th: s3158.mex9.stableserver.net: Old IP: 216.238.87.189. New hostname: s3413.mex1.stableserver.net. New IP: 195.250.27.25

Past Incidents

3rd September 2024

don3r1089.servwingu.mx

The webserver on host don3r1089.servwingu.mx is currently unreachable, we're investigating.

  • We've resolved the webserver issue.

    • 2nd September 2024

    au33.tmd.cloud Upgrade

    The server au33.tmd.cloud will be upgraded at 3am AEST on the 3th of September. This should take no longer than 20 - 30 minutes to complete.

    29th August 2024

    p1420.use1.mysecurecloudhost.com Plesk Login Issues

    We are working on resolving the plesk login issue on p1420.use1.mysecurecloudhost.com.

    27th August 2024

    Issues with s940.lon1.mysecurecloudhost.com

    We are currently investigating, what's causing the unresponsiveness of the server and will update this page, as soon as there's any further development.

  • The issue should now be fully resolved.

    • 26th August 2024

    DNS issues with some of our cPanel servers

    We are currently investigating the matter and will update this page, as soon as there is any kind of a development.

    The list of the affected servers is as follows: cp-10.newdomain.com.au, cp-11.newdomain.com.au, cp-12.newdomain.com.au, cp-18.newdomain.com.au, cp-19.newdomain.com.au, cp-20.newdomain.com.au

  • This should now be fully resolved.