The system is experiencing issues
Maintenance
Scheduled maintenance - Mumbai (BOM1)

Update @ 16:00 UTC: We believe all blocks are now lifted. If you still have any issues please let us know your IP and any affected URL. Please note all websites in India must be careful to abide by local restrictions, as blocks placed by the government are completely outside of our control and will result in account suspensions to keep our network operating for other customers.

Update @ 13:45 UTC: We believe the cause of this connectivity issue is policy blocks by the Indian government. We are working to assign new IPs to the systems whilst the network team continue to investigate.

Update: The upstream network provider has identified an issue and is working on implementing a fix to resolve the issues with the following servers:

  • s802.bom1.mysecurecloudhost.com
  • s805.bom1.mysecurecloudhost.com
  • s783.bom1.mysecurecloudhost.com

Update: All servers are up and running, however, we have faced a network issue with our upstream provider for the following servers:

  • s802.bom1.mysecurecloudhost.com
  • s805.bom1.mysecurecloudhost.com
  • s783.bom1.mysecurecloudhost.com

We are working on resolving the issues as soon as possible.

Update: We have resolved outstanding hardware issues and have started the boot process for the remaining services.

Update: We have majority of services back online, unfortunately due to unforeseen hardware failures we have been unable to bring online all services at this time. We are working hard to resolve the remaining issues and in contact with the hardware vendor.

The following servers are still offline:

  • d1221.bom1.mysecurecloudhost.com
  • d1465.bom1.mysecurecloudhost.com
  • d3026.bom1.stableserver.net
  • d797.bom1.mysecurecloudhost.com
  • d956.bom1.mysecurecloudhost.com
  • s783.bom1.mysecurecloudhost.com
  • s802.bom1.mysecurecloudhost.com
  • s805.bom1.mysecurecloudhost.com
  • s814.bom1.mysecurecloudhost.com

Update: We have powered back on around 50% of all services. We are continuing to work through the remainder.

Update: The maintenance is still in progress, we expect to bring the first set of services back online within the next 30 minutes.

We will be performing scheduled maintenance on the Mumbai (BOM1) servers starting at 00:00 IST (UTC +5:30) on June 15, 2024.

During this time, services will be unavailable. We expect duration to be around 8 hours, however will aim to complete maintenance at earliest time possible.

Thank you for your understanding.

Stickied Incidents

13th June 2024

Unstable network at s1305.sgp1.mysecurecloudhost.com

We are currently investigating network instability on s1305.sgp1.mysecurecloudhost.com. Further updates will be provided shortly. Thank you for your patience.

  • Issue has been sorted. We're apologize for the inconvenience.

  • 11th June 2024

    venomx90.stableserver.net

    venomx90.stableserver.net experiencing issues with mysql. We are looking into it

  • The issue now has been resolved. Apologize for the inconvenience

  • 10th June 2024

    WebHostPython - Service Interruption

    Update @ 6:05 AM UTC: Our upstream network provider has confirmed a faulty network device that affected the connection to our racks. They are currently working on replacing the device and migrating our networks accordingly. This action is expected to prevent similar issues in the future.


    Update @ 5:30 AM UTC: After escalating the issue to our upstream network provider, we are observing network recovery and all services should be back to an operational state. However, we are continuing a thorough investigation to identify the root cause. Apologies for the inconvenience


    Update @ 4:45 AM UTC: Our team identified a potential network outage originating from the data center, which impacted the racks. We have reached out to our upstream network provider for assistance.


    We are monitoring the following servers are currently out of service :

    • da71venom.stableserver.net
    • da73venom.stableserver.net
    • da75venom.stableserver.net
    • da77venom.stableserver.net
    • da79venom.stableserver.net
    • ns55.stableserver.net
    • ns62venom.stableserver.net
    • ns65v.stableserver.net
    • ns71venom.stableserver.net
    • ns75venom.stableserver.net
    • ns77venom.stableserver.net
    • ns79.stableserver.net
    • ns83venom.stableserver.net
    • venomx90.stableserver.net
    • pls5.stableserver.net
    • Some virtual servers (msnode instance)

    Our team are currently investigating on the following server. We will provide an update as soon as we get more information.


  • The issue now has been resolved. Apologize for the inconvenience.

  • 5th June 2024

    DDOS on 2900.fra1.stableserver.net, s2909.fra1.stableserver.net and s605.fra8.mysecurecloudhost.com

    Update @ 23:12 UTC Monday - All services are operating normally. We have paused migrations tonight and will migrate the rest of the accounts on Tuesday evening. We will send emails confirming the new IP first.


    UPDATE - s605.fra8.mysecurecloudhost.com's accounts will be getting migrated over to a new server later today/tonight.

    2900.fra1.stableserver.net, s2909.fra1.stableserver.net and s605.fra8.mysecurecloudhost.com were under DDOS attacks today. We have taken steps to mitigate the issue, but users may experience slower than normal services on those servers.

    30th May 2024

    s787.bom1.mysecurecloudhost.com

    We are currently experiencing significant slowness on s787.bom1.mysecurecloudhost.com. Our technical team is actively investigating the issue.

  • The issue now have been resolved. Apologize for the inconvenience.

  • 26th May 2024

    Dallas Datacentre - Power Outage

    SUMMARY (latest update 1 Jun 14:30 EST)

    On Monday 27th May, the database we use in Dallas experienced a power outage due to extreme storms that knocked out power for much of Texas, compounded by two generator failures and then by difficulties for datacentre staff to work through the weather on Memorial day. Because of the sudden power outage we experienced significant data corruption and multiple instances of hardware failure we have been working through. Apologies for the delays in restoring service and in customer support response during this time. The current remaining issues are as follows:

    We have some isolated virtual servers that have corrupted MySQL. If you have a virtual server with issues please raise a ticket to help us find the issue faster.

    For the server ns65v, all missing domains are now restored. We will be replacing the system with a new, hardware NVMe RAID server as soon as possible, and migrating away from the affected datacentre. We will send a further update as soon as possible regarding these long term fixes.


    Update Sat 1 June: Issues on da75 have been resolved.

    Update @ 18:30 EST May 31st - Some database tables on the da75 server have corrupted indexes which affects some operations. To prevent data loss we are currently fixing affected databases which requires rebuilding the MySQL install. This is in progress.

    Update @ 15:50 EST May 29th - All accounts are now re-created on ns65v. Home directory files and email data were retrieved from the old server however due to the hardware failure, we needed to restore database contents from a backup taken on May 23rd / 24th, before the power outage. Apologies for the extended outage here.

    Update @ 11:50 EST May 29th -Some msnode instances may have issues still, we are investigating.

    Update @ 09:50 EST May 29th - The restore of ns65v is ongoing.

    Update @ 23:00 EST May 28th - The ns65v server has been reinstalled and accounts are restoring from backups. Home directory and email data for 98% of accounts was stored on a separate partition to the failed disk, and is therefore unaffected. However, database data is needing to be restored from backups for all accounts which is taking some time. The failed disk was also sent to a specialist recovery firm earlier today, however due to continued severe storms in the Dallas area, the recovery has not yet begun due to power outages to that firm's own systems. Please note this is unrelated to our operations - at this time the supply to all 3 of our Dallas datacentres is operating normally.


    Update @ 14:00 EST May 28th - We are continuing to work on the ns65v server. The primary OS storage disk has failed and is being reinstalled. Once this is complete we will be able to assess further. We do have backups stored on an external server, if you need a copy of your account (we can also deploy this to a new server directly) please contact us.

    da77venom.stableserver.net is operating normally. Crashed database tables have been repaired.


    Update @ 10:05 EST May 28th - The server da77venom.stableserver.net is now back online.


    Update @ 09:16 EST May 28th: We have restored services on most of the affected systems. There are 2 servers with ongoing issues and we are working on getting them up and running.

    • da77venom.stableserver.net
    • ns65v.stableserver.net (Hardware failure)

    Update @ 06:45 EST May 28th: We are continuing to work through filesystem issues and replace failed hardware.

    Update @ 16:44 EST Monday 27th May: The datacentre experienced a full power outage due to storms in the area. Recovery efforts are ongoing however are hampered by the scale of the outage with limited datacentre staff available to repair essential systems. Many services are restored and we are working to repair filesystems and restore connectivity to one rack which suffered multiple hardware failures. Apologies for the extended downtime, we are working as fast as possible to restore all systems.


    The following servers are currently being affected by the issue:

    • da71venom.stableserver.net
    • da73venom.stableserver.net
    • da77venom.stableserver.net - This server is online however MySQL corruption is being repaired.
    • ns55.stableserver.net
    • ns62venom.stableserver.net
    • ns65v.stableserver.net
    • ns71venom.stableserver.net
    • ns75venom.stableserver.net
    • ns79.stableserver.net
    • ns83venom.stableserver.net
    • venomx90.stableserver.net
    • pls5.stableserver.net
    • Virtual servers (msnode instance)

    We are currently investigating the matter and are trying to rectify it as soon as possible.

  • da75venom.stableserver.net - we've identified the root cause with some databases, and are currently working on a fix.

  • Issue with venomx92.stableserver.net have been resolved.

  • Issue with venomx90.stableserver.net have been resolved.

    Update: The issue has reoccured, we are investigating.

    Update #2: The issue has been resolved.

  • Issues with pls5.stableserver.net have been resolved.

  • We have resolved the issues with the following servers - da71venom and da72venom.

  • Our Data Center experienced a total power loss, which affected all connected services. Power has been successfully restored, and we are in the process of recovering all servers impacted by the outage. However, one network segment remains offline due to a hardware failure. We are currently working on bringing replacement hardware online to resolve this issue as quickly as possible

  • We have resolved problems with the following servers: ns75venom.stableserver.net ns71venom.stableserver.net da79venom.stableserver.net

    We're working on bringing back the remaining servers.

  • 22nd May 2024

    Outbound mail issues in BOM1

    Update - This is now resolved.


    We are currently investigating reports of issues affecting outbound mail delivery to certain servers at our Mumbai (BOM1) site. Further updates will be provided as we make progress. Thank you for your patience.

    Past Incidents

    13th June 2024

    Unstable network at s1305.sgp1.mysecurecloudhost.com

    We are currently investigating network instability on s1305.sgp1.mysecurecloudhost.com. Further updates will be provided shortly. Thank you for your patience.

  • Issue has been sorted. We're apologize for the inconvenience.

  • 11th June 2024

    venomx90.stableserver.net

    venomx90.stableserver.net experiencing issues with mysql. We are looking into it

  • The issue now has been resolved. Apologize for the inconvenience

  • 10th June 2024

    WebHostPython - Service Interruption

    Update @ 6:05 AM UTC: Our upstream network provider has confirmed a faulty network device that affected the connection to our racks. They are currently working on replacing the device and migrating our networks accordingly. This action is expected to prevent similar issues in the future.


    Update @ 5:30 AM UTC: After escalating the issue to our upstream network provider, we are observing network recovery and all services should be back to an operational state. However, we are continuing a thorough investigation to identify the root cause. Apologies for the inconvenience


    Update @ 4:45 AM UTC: Our team identified a potential network outage originating from the data center, which impacted the racks. We have reached out to our upstream network provider for assistance.


    We are monitoring the following servers are currently out of service :

    • da71venom.stableserver.net
    • da73venom.stableserver.net
    • da75venom.stableserver.net
    • da77venom.stableserver.net
    • da79venom.stableserver.net
    • ns55.stableserver.net
    • ns62venom.stableserver.net
    • ns65v.stableserver.net
    • ns71venom.stableserver.net
    • ns75venom.stableserver.net
    • ns77venom.stableserver.net
    • ns79.stableserver.net
    • ns83venom.stableserver.net
    • venomx90.stableserver.net
    • pls5.stableserver.net
    • Some virtual servers (msnode instance)

    Our team are currently investigating on the following server. We will provide an update as soon as we get more information.


  • The issue now has been resolved. Apologize for the inconvenience.

  • 5th June 2024

    DDOS on 2900.fra1.stableserver.net, s2909.fra1.stableserver.net and s605.fra8.mysecurecloudhost.com

    Update @ 23:12 UTC Monday - All services are operating normally. We have paused migrations tonight and will migrate the rest of the accounts on Tuesday evening. We will send emails confirming the new IP first.


    UPDATE - s605.fra8.mysecurecloudhost.com's accounts will be getting migrated over to a new server later today/tonight.

    2900.fra1.stableserver.net, s2909.fra1.stableserver.net and s605.fra8.mysecurecloudhost.com were under DDOS attacks today. We have taken steps to mitigate the issue, but users may experience slower than normal services on those servers.