The system is experiencing issues
Maintenance
Server Migrations - Singapore

We are in the process of migrating our Singapore servers to our own network. These will take place later in February and we will send an email with further details nearer the time.

For advanced users not using our DNS - there will be a new IP address. As with other migrations the old IP will continue to proxy HTTP requests for 2 weeks. The old server hostname will be repointed, so we highly recommend using CNAME values where possible, and using the server hostname in MX entries set at third party DNS.

Larger accounts will be migrated to separate servers to balance our systems. In these cases we will send a support ticket to you directly with further details as these may take place on a different date and to a different new server name / IP.

Please also ensure any large accounts adhere to our fair usage guidelines.

Migration of server s1140.ams9.mysecurecloudhost.com

Due to hardware issues we'll be migrating the accounts on server s1140.ams9.mysecurecloudhost.com to the newly created s1369.fra7.mysecurecloudhost.com.

If you do not use our nameservers, or need to whitelist the server IP, please use: 172.104.228.59.

Server Migrations - Sydney

We are in the process of migrating our Sydney servers to our own network.

For advanced users not using our DNS - there will be a new IP address. As with other migrations the old IP will continue to proxy HTTP requests for 2 weeks. The old server hostname will be repointed, so we highly recommend using CNAME values where possible, and using the server hostname in MX entries set at third party DNS.

Larger accounts will be migrated to separate servers to balance our systems. In these cases we will send a support ticket to you directly with further details as these may take place on a different date and to a different new server name / IP.

Please also ensure any large accounts adhere to our fair usage guidelines.

The current statuses are:

Ongoing:

Upcoming:

Completed:

  • all split accounts migration completed.
  • s1001.syd7:"split a/c" Old IP :172.105.178.19 New s1257.syd1.mysecurecloudhost.com , NewIP: 192.250.232.11
  • s1002.syd7:"split a/c" Old IP : 172.105.178.132 New s1258.syd1.mysecurecloudhost.com, NewIP: 192.250.232.12
  • s1001.syd7:"split a/c" Old IP :172.105.178.19 New s1256.syd1.mysecurecloudhost.com , NewIP: 192.250.232.10
  • s1001.syd7: Old IP :172.105.178.19. New IP 192.250.232.12. New hostname: s1258.syd1.mysecurecloudhost.com
  • s1002.syd7: Old IP :172.105.178.132. New IP 192.250.232.13. New hostname: s1259.syd1.mysecurecloudhost.com
Server Migrations - hostforweb

We are in the process of migrating our hostforweb servers to our own network.

The current statuses are:

Ongoing:

  • cloud1.hostforweb.net old ip:154.16.119.57 newserver: s1365.use1.mysecurecloudhost.com new IP:65.181.111.242

Upcoming:

  • cloud2.hostforweb.net old ip:154.16.114.152 date:29th February newserver: s1362.use1.mysecurecloudhost.com new IP:65.181.111.239

Completed:

Network Maintenance - Canada

On Friday March 1st between 00:05 and 02:00 local time (05:05 - 07:00 UTC) we will be carrying out maintenance to replace our core network with Juniper switches and routers to add redundancy and additional capacity.

During this period you may notice a few minutes' packetloss whilst the network reconverges.

Stickied Incidents

20th February 2024

s629.gru5.mysecurecloudhost.com DDOS

Update @ 05:50 UTC - This system is now back online and we are working with our provider to prevent a repeat. Apologies for the disruption.

Server s629.gru5.mysecurecloudhost.com is under a DDOS attack. We are working to deal with the issue.

  • The issue now has been resolved. We apologize for any inconvenience

  • 19th February 2024

    s800.can1.mysecurecloudhost.com

    We are currently investigating the ongoing issues with the following server. We will post further updates.

    Thank you for your patience and understanding.

  • The issue now has been resolved. We apologize for any inconvenience.

  • Past Incidents

    27th February 2024

    s001.lon8.prowebpanel.com

    s001.lon8.prowebpanel.com was down for approx 20 minutes. Issue has been resolved

    20th February 2024

    s629.gru5.mysecurecloudhost.com DDOS

    Update @ 05:50 UTC - This system is now back online and we are working with our provider to prevent a repeat. Apologies for the disruption.

    Server s629.gru5.mysecurecloudhost.com is under a DDOS attack. We are working to deal with the issue.

  • The issue now has been resolved. We apologize for any inconvenience

  • 19th February 2024

    s800.can1.mysecurecloudhost.com

    We are currently investigating the ongoing issues with the following server. We will post further updates.

    Thank you for your patience and understanding.

  • The issue now has been resolved. We apologize for any inconvenience.