Issue Identified - s4943.can1.stableserver.net

We've now resolved the incident. Thanks for your patience.

Following up on the diagnosis and troubleshooting by our team, we are seeing significant improvements in internet traffic levels. As part of the mitigation process, our team performed an IP split to the following:

New Server IP - 209.42.24.129/24 Other IPs: 209.42.24.130/24   209.42.24.131/24  209.42.24.132/24  209.42.24.133/24

What do you need to do?

• For clients using our name servers: No action is required
• For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.

Whilst we are seeing things return to normal, we will continue to monitor and ensure it remains stabilized. 
If you are still experiencing any difficulties, please contact us for assistance.

We would like to give the update that the cause has been identified and recovery works are underway. We will continue to provide updates as more information becomes available and full functionality is restored.

We are currently investigating reports from a small number of customers experiencing difficulty accessing services hosted on s4943.can1.stableserver.net.

Our Infrastructure team has been engaged and is treating this as a priority. They are actively working to identify the cause and restore full service stability as quickly as possible. We will continue to provide updates as more information becomes available.