Server Issue - da71venom.stableserver.net

We've now resolved the incident. Thanks for your patience.

Update: Our recovery efforts are still in progress, and we expect full service restoration soon.

Thank you for your continued patience and understanding while our team works to complete the recovery.

We would like to again thank our clients for their patience and understanding during the ongoing recovery process.

Recovery efforts are still in progress due to the scale of the incident and an underlying hardware fault. We are currently restoring over 4TB of server data from our disaster recovery backups. Given the volume of data involved, this process is taking longer than initially anticipated.

Our team is actively monitoring the restoration and working to complete it as quickly and safely as possible. We will continue to provide updates as progress is made.

Thank you again for your patience and continued support.

We would like to keep you updated with a notice that the system engineering team are still continuing the recovery proces.

We appreciate your patience

Our system engineers are continuing the restoration process, with backups actively being migrated to the new cPanel server. Validation checks are underway to ensure stability.

We appreciate your patience and will provide updates as progress continues. If you need any immediate assistance, please reach out to our Customer Care Team.

Our system engineers are continuing restoration efforts. We are currently restoring available backups to a new server with cPanel. We appreciate your patience and will provide further updates as progress continues.

If you need any immediate assistance, please reach out to our Customer Care Team.

Our system engineers are working to restore full service. To ensure stability and reliability, the affected data has been migrated to a new server: s13625.usc1.stableserver.net.

Clients using our name servers: No action is needed.

Clients using external name servers: Please update your DNS records manually. The new IP address can be found in cPanel under Shared IP Address: https://s13625.usc1.stableserver.net:2083

We appreciate your patience as we complete this transition to provide a stable and reliable environment.

We would like to keep you updated with a notice that the infrastructure team is still working on this issue.

We will update as soon as possible.

We would like to keep you updated with a notice that the infrastructure team is still working on this issue. Restoration work is now underway, and we are actively working to bring services back online as quickly as possible. We will continue to monitor progress and share further updates as they become available.

Thank you for your patience.

We are aware of a few customers experiencing intermittent disruptions to our Direct Admin services due to a server outage on da71venom.stableserver.net. All services on this server are currently impacted.

Our infrastructure team is actively investigating and working on this as a priority to restore service as quickly as possible. If you need any immediate assistance, please reach out to our Customer Care Team.