Hosting Performance Degradation - s8255.sgp1.stableserver.net

We've now resolved the incident. Thanks for your patience.

As part of the mitigation process, our team performed an IP split to the following:

New: 209.42.27.89

Other IPs: 209.42.27.90 209.42.27.91 209.42.27.92 209.42.27.93

What do you need to do?

• For clients using our name servers: No action is required
• For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.

Whilst we are seeing things return to normal, we will continue to monitor and ensure it remains stabilized. 
If you are still experiencing any difficulties, please contact us for assistance.

Whilst we have seen traffic return to normal levels, we will continue to monitor and ensure it remains stabilized. 
If you are still experiencing any difficulties, please contact us for assistance.

Following up on the diagnosis and troubleshooting by our team, we are seeing significant improvements in internet traffic and are continuing to monitor the situation.

Whilst we are seeing traffic return to normal levels, we will continue to monitor and ensure it remains stabilised. 
If you are still experiencing any difficulties, please contact us for assistance.

We have identified some higher than normal traffic on s8255.sgp1.stableserver.net. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their hosting and websites. Our infrastructure team are investigating are already working toward a solution.

We will keep you updated as soon as possible.