We've now resolved the incident. Thanks for your patience.

Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Thank you for understanding.

The unusually high traffic was once again detected on the server s1300.sgp1.mysecurecloudhost.com which might cause some intermittent disruption to some of our services connected Our team is still actively working on this as priority and we expect to see a resolution soon.

We would like to give the update that all network and services are stable. 
If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.

We have identified some higher than normal traffic on server s1300.sgp1.mysecurecloudhost.com. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team have investigated and implemented a fix and we are seeing functionality return to normal. Please keep an eye on your contact email address if you have been impacted as there may be actioned required. If you have any questions, please don’t hesitate to contact us.