We've now resolved the incident. Thanks for your patience.

Following up on the diagnosis and troubleshooting by our team, a fix has been implemented and we are seeing improvements in internet traffic and functionality returning to normal. For those impacted by this update and you are using our name servers, there’s nothing you need to do. If you’re using third-party name servers or managing your own DNS, please log in to cPanel to confirm if an update to the IP is required and update your corresponding DNS A record(s) with your DNS provider accordingly. Whilst we are seeing these improvement, we will continue to monitor and ensure it remains stabilized. 
If you are still experiencing any difficulties, please contact us for assistance.

We are aware of a small subset of customers having intermittent disruptions to services on s3917.syd1.stableserver.net. Our infrastructure team are working on this already as a priority to resolve this matter. If you need any immediate assistance, or would like to confirm if you are affected, please contact us.