We've now resolved the incident. Thanks for your patience.

Following up on the diagnosis and troubleshooting by our team, we are seeing significant improvements in internet traffic levels. As part of the mitigation process, our team performed an IP split to the following: New Server IP - 209.42.24.124/24 Other IPs: 209.42.24.125/24  209.42.24.126/24 209.42.24.127/24  209.42.24.128/24 What do you need to do? - For clients using our name servers: No action is required - For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Whilst we are seeing things return to normal, we will continue to monitor and ensure it remains stabilized. 
If you are still experiencing any difficulties, please contact us for assistance.

We have identified some higher than normal traffic on s3650.can1.stableserver.net. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as things progress.