We've now resolved the incident. Thanks for your patience.

Following up on the diagnosis and troubleshooting by our team, our team has implemented an IP change and we are seeing improvements in internet traffic. There may be action required from you to update DNS. - For clients using our name servers: No action is required - For clients using external name servers: Please manually update your DNS records. You can find the new IP after logging into cPanel>Shared IP Address. Whilst we are seeing traffic return to normal levels, we will continue to monitor and ensure it remains stabilized. Thank you for your patience if you are still experiencing any difficulties, please contact us for assistance.

We have identified some higher than normal traffic on server s202.nsresponse.com. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating, are already working toward a solution. We will keep you updated as soon as possible.