We've now resolved the incident. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover.

To restore service stability as quickly as possible, we are migrating affected clients to a new IP address. Action Required: For clients using our Name Servers: No action is required. The update will be handled automatically. For clients using External Name Servers: You must manually update your DNS records. Please log in to cPanel, locate your Shared IP Address, and update your domain's A Record with this new IP. We will provide further updates as soon as more information is available.

We are aware of a few customers experiencing disruptions to our services connected to server s1325.sgp1.mysecurecloudhost.com due to an unresponsive server. Our infrastructure team is actively investigating this issue as a top priority to restore normal service as quickly as possible. If you need immediate assistance, please reach out to our Customer Care Team.