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Performance Degradation Identified

Resolved Jul 24, 2026 03:50 UTC

Incident Updates

  • Resolved Jul 24, 2026 11:13 UTC

    We would like to give the update that all network and server loads are at normal levels and services are stable. 
If you have any questions or need any urgent assistance with your services, please reach out to us.

  • Recovering Jul 24, 2026 03:50 UTC

    We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server s1048.use1.mysecurecloudhost.com. Hosting and website services might have been briefly unavailable. Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address to restore functionality as quickly as possible. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. Thank you for your patience while we worked on this resolution. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.