Due to the re-occurence of the high traffic, our team proceeded to perform another update of IP addresses. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. Thank you for understanding during this time. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.

We are still experiencing some intermittent disruptions due to internet traffic. Customers who have hosting and website services might continue to experience intermittent issues. infrastructure team are continuing to investigate and repair as a priority.

Following a monitoring period, our infrastructure team have re-implemented the fix and we are once again seeing significant improvements in internet traffic. Whilst we are seeing things return to normal levels, we will continue to monitor the situation and ensure it stays stabilized. 
If you are still experiencing any difficulties, please contact us for assistance.

Our Infrastructure Team has changed the IP address to restore functionality as quickly as possible. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. While we are seeing services return to normal, we will continue to monitor the situation to ensure everything remains stable. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.

We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server s1300.sgp1.mysecurecloudhost.com. Our infrastructure team are currently investigating and working on a fix as a priority.