We are pleased to provide an update that network load has returned to normal levels, and all services are currently stable. If you have any questions or need any urgent assistance with your services, please reach out to us.

Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address to restore functionality as quickly as possible. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. While we are seeing services return to normal, we will continue to monitor the situation to ensure everything remains stable. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.

Following our infrastructure team diagnosis and troubleshooting, we are seeing significant improvements in internet traffic and are continuing to monitor the situation. Whilst we are seeing things return to normal levels, we will continue to monitor the situation and ensure it stays stabilized. 
If you are still experiencing any difficulties, please contact us for assistance.

We are aware of a few customers having intermittent disruptions to services connected to server s3917.syd1.stableserver.net. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please contact our team as soon as possible.