The issue has now been resolved and services are operating normally. Following our investigation and troubleshooting, our Infrastructure Team changed the affected IP address to restore functionality. Clients using our name servers do not need to take any action. If you are using external name servers, please ensure that the DNS records for your affected domains have been updated to the new IP address. The new IP address is available by logging in to your hosting account, and affected clients have also been contacted by email with further instructions. We will continue to monitor services to ensure they remain stable. If you are still experiencing any difficulties, or would like to confirm whether your services are affected, please contact our support team.

Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address to restore functionality as quickly as possible. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. While we are seeing services return to normal, we will continue to monitor the situation to ensure everything remains stable. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.

We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server mocha3040.mochahost.com. Hosting and website services might be briefly unavailable. Our infrastructure team are currently investigating and working on a fix as a priority.