Our technicians have confirmed that the SSH and Control panel issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any of the inconveniences caused. If you have further issues please don't hesitate to reach out to us.

Our Technicians have implemented a fix and are seeing functionality return to normal. We appreciate your patience during this time and will continue to monitor to ensure this is fully resolved.

We are aware of a few customers having intermittent disruptions when connecting to the control panel and issues with SSH timing out. The following servers may be effected: chi3.javapipe.net, chi4.javapipe.net, chi5.javapipe.net, dbusa.nshostserver.net, jpcloudusa017.nshostserver.net, jpcloudusa019.nshostserver.net, jpcloudusa020.nshostserver.net, jpcloudusa021.nshostserver.net, jpcloudusa024.nshostserver.net, jpcloudusa027.nshostserver.net, jpcloudusa028.nshostserver.net, jpcloudusa029.nshostserver.net, jpcloudusa030.nshostserver.net, jpcloudusa031.nshostserver.net Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate or would like to confirm you are effected, please contact our team as soon as possible.