We've now resolved the incident. Thanks for your patience.
We would like to give the final update that all network and services are stable.
Action Required:
For clients using our Name Servers: No action is required. The update will be handled automatically.
For clients using External Name Servers: You must manually update your DNS records. Please log in to cPanel, locate your Shared IP Address, and update your domain's A Record with this new IP.
Whilst we are seeing traffic return to normal levels, we will continue to monitor and ensure it remains stabilised.
If you are still experiencing any difficulties, please contact us for assistance.
We are aware of a few customers having intermittent disruptions to services hosted on s11534.can1.stableserver.net. Our infrastructure team are working on this as a priority to resolve this matter.
If you need any assistance in the immediate, please contact us.
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