We've now resolved the incident. Thanks for your patience.
Following up on the diagnosis and a fix implemented by our team, we are seeing significant improvements in internet traffic and are continuing to monitor the situation.
To improve stability, we have updated the IP Address of the affected services.
What do you need to do?
If you are using us for DNS, no update is required. If you are using an external DNS provider, please login to your hosting service, note the updated IP address and then update with your DNS provider.
If you are still experiencing any difficulties, please contact us for assistance.
We have identified some higher than normal traffic on some of one of our servers, s2997.lon1.stableserver.net.
Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution.
We will keep you updated as soon as possible.
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