Our infrastructure team have confirmed that the issue with jpcloudusa017.nshostserver.net has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise again for any of the inconveniences caused.
If you have further issues please don't hesitate to reach out to our Customer Care team.
We've fixed the core issue, and are waiting for things to recover.
Monitoring detected the server jpcloudusa017.nshostserver.net is offline. Initial checks confirm loss of service affecting all workloads hosted on this node.
We’re investigating the root cause and verifying upstream connectivity. If you need assistance, please contact our support team.